Help Desk Support Technician Level II

Position Title: Help Desk Support Technician Level II
Position Type: Direct-Hire
Location: Phoenix, AZ 85015
Hours: Monday – Friday (Full-Time)
Salary: Depends on Experience

Our Client is a highly innovative Information Technology Solutions provider. They are looking for a highly motivated and skilled individual to fill a part-time Help Desk Support Technician Level II position

ESSENTIAL DUTIES AND RESPONSIBILITIES: The right person for this position will provide customers with excellent technical support and lead assigned.


  • Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
  • Outstanding communication skills
  • Exceptional written and non-verbal communication skills
  • Ability to work independently and initiate action
  • Excellent technical knowledge
  • The capacity to work well on your own or in a team
  • Reliable and self-motivated individualt"]Coachable and willing to learn SanTrac Technologies procedures


  • Projects may include total network integrations, VOIP system configuration and technical documentation
  • Hardware/software troubleshooting
  • Installing, diagnosing, repairing, maintaining, upgrading of computer equipment
  • Contacting vendors for product investigation
  • Provide remote and onsite support to our clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
  • Own and drive wide ranging client issues to successful conclusions while accepting escalations from Level 1 & intern team members.
  • Document all work and client communication in the internal ticketing system.
  • Contribute to special internal facing projects, as assigned, to facilitate the growth of SanTrac IT service division and company.
  • Microsoft Desktop Operating systems
  • Ability to troubleshoot error messages, apply patches or upgrades, and general support of Windows desktops and Windows servers
  • Ability to diagnose and solve significant problems a user might encounter, such as difficult viruses, strange printer issues, and network connectivity issues.
  • Facilitate network upgrade projects which includes configuring and installations on premise cloud, routers, servers, printers, desktop, laptops, and email servers
  • Direct various projects and enhancements, identifying resources needed and determining accurate timelines
  • In-depth knowledge and professional experience in the following areas:
    • Principles of computer system design, operation, and control
    • Principles of computer network protocols and hardware
    • Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Troubleshooting and hardware repair of client’s desktop computers and servers.
  • Configure Hosted VoIP PBX systems and configure VoIP equipment for deployment (Phones, Gateways etc.)
  • Assist with VPN client configurations
  • Monitor Data backup solutions


  • Bachelor’s Degree in IT or MSCA, server plus or related field experience
  • Experience supporting active directory cloud and on-premise environments with Windows Server 2012/2012R2/2016/2019
  • Experience with Office 365/Exchange Online preferred
  • Experience with server and network administration, software deployment and MS Office. Document management experience preferred but not mandatory
  • Experience working at managed services providers strongly preferred
  • Experience with ConnectWise, IT Glue, Datto and Continuum preferred
  • MCSA, server plus and/or related technical certifications are preferred


  • Paid holidays
  • Paid sick leave
  • Workplace perks such as Free Onsite Gym
  • Workers compensation

Interested and qualified candidates, send your resume to