Help Desk Support Technician Level I

About Us

SanTrac Technologies Inc. is a nationally known Information Technology Solutions provider based in Phoenix, Arizona. SanTrac Technologies provides an array customer focused information technology services and products. SanTrac Technologies Inc. was founded to serve the IT needs of Veterinary practices, Healthcare offices, Law Firms, small/medium businesses along with home and home office users throughout Phoenix, Arizona and California surrounding areas.

Purpose of Post

SanTrac Technologies is looking for a Help Desk Support Technician Level I with excellent customer service skills and good interpersonal skills that enjoys working with people over the phone using remote tools and in person at customer locations. Technician will provide customers with excellent technical support and complete assigned projects that will be accomplished in-shop, residential homes or commercial locations. Projects may include assisting with total network integrations, VOIP system configuration and technical documentation. Daily responsibilities will include hardware/software troubleshooting, installing, diagnosing, repairing, maintaining, upgrading of computer equipment, and contacting vendors for product investigation.

Desired Skills & Experience

  • Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
  • Outstanding communication skills
  • Exceptional written and non-verbal communication skills
  • Professional dress and appearance
  • Ability to work independently and initiate action
  • Excellent technical knowledge
  • A keen interest in IT issues
  • The capacity to work well on your own or in a team
  • Reliable and self-motivated individual
  • Coachable and willing to learn SanTrac Technologies procedures

Desired Technical Skills

Top 3 Skills needed for the Job

  • Experience and knowledge of Microsoft Desktop Operating systems (Windows 7, 10)
  • Active Directory (Account Creation, Termination, password resets)
  • Office 365 (Word, Excel, PowerPoint, Outlook)
  • Provide remote and onsite support to our clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
  • Perform preventative maintenance on a set schedule
  • Troubleshooting and hardware repair of client’s desktop computers
  • Configure VoIP equipment for deployment
  • Assist on network upgrade projects
  • Excellent self-motivational, organizational and time management skills
  • Excellent written and verbal communication skills, including the ability to effectively communicate to both business and technical individuals

Requirements

  • (CompTIA) A+ certification
  • Readiness to travel locally/Ability to travel to customer location
  • Pass a Drug & Background Check
  • Valid Driver’s License
  • Knowledge of PC/laptop repair, printer repair and local area networks
  • Ability to lift or move various computer equipment
  • Able to work mornings, evenings and weekends

To Apply: Please send resume to Gabriela@santractechnologies.com