Position Title: Customer Relationship Manager
Position Type: Direct-Hire
Location: Phoenix, AZ 85015
Hours: Monday – Friday (Full-Time)
Salary: $38,000 - $40,000 Plus Commission

SanTrac Technologies is a highly innovative Information Technology, VoIP and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Customer Relationship Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The right person for this position will partner and ensure the long-term success of our current customers. This position will require engaging in project management duties, delivering presentations, and attending meetings and effectively on-boarding new clients. This person will oversee driving strategic opportunities for our organization. They will be responsible for engaging current clients for cross-sell, service upgrade requests, computer hardware sales and customer service.


  • Outstanding communication skills
  • Exceptional written and non-verbal communication skills
  • Professional dress and appearance
  • Ability to work independently and initiate action
  • Excellent technical knowledge
  • The capacity to work well on your own or in a team
  • Reliable and self-motivated individual
  • Closing skills
  • Sales planning and meeting sales goals
  • Selling to customers’ needs
  • Market knowledge
  • Presentation skills

Job Duties:

  • Serve as first point of contact for customer service
  • Own the onboarding process for new customers
  • Create estimates, proposals, and invoices per customer request
  • Follow up on service tickets to ensure customer satisfaction
  • Preform presentations, webinars, and demos of new and existing services
  • Generate new leads
  • Corporate and SMB IT equipment proposals/Sales
  • Perform quarterly business reviews (QBRs)
  • Send customers monthly IT service reports
  • Create relationships with IT vendors for marketing collaboration
  • Identifies trendsetter ideas by researching industry and related events, publications, and announcements
  • Discovers and explores business opportunities
  • Estimates customers’ needs and goals
  • Closes new business deals with current customers
  • Protects organization’s values by keeping information confidential
  • Enhances organization’s reputation by accepting ownership for accomplishing new and different requests
  • Explores opportunities to add value to job accomplishments
  • Client training


  • Bachelor of Arts in Business Administration or related field
  • 2-3 years of customer relationship management experience

Benefits Offered:

  • Paid holidays
  • Paid Vacation
  • Paid sick leave
  • Workplace perks such as Free Onsite Gym
  • Workers compensation
  • Health Insurance Benefits
  • 401K Plan (Matching): fully vested at hire
  • Profit Sharing: fully vested at hire

Interested and qualified candidates, send your resume to