CUSTOMER RELATIONSHIP MANAGER
| Position Title: | Customer Relationship Manager |
| Position Type: | Direct-Hire |
| Location: | Phoenix, AZ 85015 |
| Hours: | Monday – Friday (Full-Time) |
| Salary: | $38,000 - $40,000 Plus Commission |
SanTrac Technologies is a highly innovative Information Technology, VoIP and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Customer Relationship Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The right person for this position will partner and ensure the long-term success of our current customers. This position will require engaging in project management duties, delivering presentations, and attending meetings and effectively on-boarding new clients. This person will oversee driving strategic opportunities for our organization. They will be responsible for engaging current clients for cross-sell, service upgrade requests, computer hardware sales and customer service.
Skills:
- Outstanding communication skills
- Exceptional written and non-verbal communication skills
- Professional dress and appearance
- Ability to work independently and initiate action
- Excellent technical knowledge
- The capacity to work well on your own or in a team
- Reliable and self-motivated individual
- Closing skills
- Sales planning and meeting sales goals
- Selling to customers’ needs
- Market knowledge
- Presentation skills
Job Duties:
- Serve as first point of contact for customer service
- Own the onboarding process for new customers
- Create estimates, proposals, and invoices per customer request
- Follow up on service tickets to ensure customer satisfaction
- Preform presentations, webinars, and demos of new and existing services
- Generate new leads
- Corporate and SMB IT equipment proposals/Sales
- Perform quarterly business reviews (QBRs)
- Send customers monthly IT service reports
- Create relationships with IT vendors for marketing collaboration
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements
- Discovers and explores business opportunities
- Estimates customers’ needs and goals
- Closes new business deals with current customers
- Protects organization’s values by keeping information confidential
- Enhances organization’s reputation by accepting ownership for accomplishing new and different requests
- Explores opportunities to add value to job accomplishments
- Client training
Requirements:
- Bachelor of Arts in Business Administration or related field
- 2-3 years of customer relationship management experience
Benefits Offered:
- Paid holidays
- Paid Vacation
- Paid sick leave
- Workplace perks such as Free Onsite Gym
- Workers compensation
- Health Insurance Benefits
- 401K Plan (Matching): fully vested at hire
- Profit Sharing: fully vested at hire