Help Desk Support Technician Level I
Position Title: | Help Desk Support Technician Level I |
Position Type: | Direct-Hire |
Location: | Phoenix, AZ 85015 |
Hours: | Monday – Friday (Full-Time) |
Salary: | Starting Salary $19-20.00 Per Hour |
SanTrac Technologies is a highly innovative Information Technology, VOIP Telephone and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Help Desk Support Technician Level I position.
SanTrac Technologies is seeking a qualified applicant to fill the position of Help Desk Support Technician Level I. The successful applicant will play a major role in helping the company provide customers with excellent technical support and complete assigned projects.
Skills:
- Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
- Outstanding communication skills
- Exceptional written and non-verbal communication skills
- Professional dress and appearance
- Ability to work independently and initiate action
- Excellent technical knowledge
- A keen interest in IT issues
- The capacity to work well on your own or in a team
- Reliable and self-motivated individual
- Coachable and willing to learn SanTrac Technologies procedures
Desired Technical Skills:
- Experience and knowledge of Microsoft Desktop Operating systems (Windows 10, 11)
- Active Directory (Account Creation, Termination, password resets)
- Office 365 (Word, Excel, PowerPoint, Outlook)
- Creating email account for O365 and Exchange online environment
- Configure VPN client software for remote users
- Supporting hosted VOIP systems by making changes per customer request
- Provide remote and onsite support to our clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
- Perform preventative maintenance on a set schedule
- Troubleshooting and hardware repair of client’s desktop computers
- Configure VoIP equipment for deployment
- Assist on network upgrade projects
- Excellent self-motivational, organizational and time management skills
- Excellent written and verbal communication skills, including the ability to effectively communicate to both business and technical individuals
Top 3 Skills Needed For The Job
Requirements:
- (CompTIA) A+ certification
- Readiness to travel locally/Ability to travel to customer location
- Pass a Drug & Background Check
- Valid Driver’s License
- Knowledge of PC/laptop repair, printer repair and local area networks
- Ability to lift or move various computer equipment
- Able to work mornings, evenings and weekends
Benefits Offered:
- Paid holidays
- Paid Vacation
- Paid sick leave
- Workplace perks such as Free Onsite Gym
- Workers compensation
- Health Insurance Benefits
- 401K Plan
- Profit Sharing