Help Desk Support Technician Level I

Position Title: Help Desk Support Technician Level I
Position Type: Direct-Hire
Location: Phoenix, AZ 85015
Hours: Monday – Friday (Full-Time)
Salary: Starting Salary $19-20.00 Per Hour

SanTrac Technologies is a highly innovative Information Technology, VOIP Telephone and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Help Desk Support Technician Level I position.

SanTrac Technologies is seeking a qualified applicant to fill the position of Help Desk Support Technician Level I. The successful applicant will play a major role in helping the company provide customers with excellent technical support and complete assigned projects.


  • Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
  • Outstanding communication skills
  • Exceptional written and non-verbal communication skills
  • Professional dress and appearance
  • Ability to work independently and initiate action
  • Excellent technical knowledge
  • A keen interest in IT issues
  • The capacity to work well on your own or in a team
  • Reliable and self-motivated individual
  • Coachable and willing to learn SanTrac Technologies procedures

Desired Technical Skills:

    Top 3 Skills Needed For The Job

  • Experience and knowledge of Microsoft Desktop Operating systems (Windows 10, 11)
  • Active Directory (Account Creation, Termination, password resets)
  • Office 365 (Word, Excel, PowerPoint, Outlook)
  • Creating email account for O365 and Exchange online environment
  • Configure VPN client software for remote users
  • Supporting hosted VOIP systems by making changes per customer request
  • Provide remote and onsite support to our clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
  • Perform preventative maintenance on a set schedule
  • Troubleshooting and hardware repair of client’s desktop computers
  • Configure VoIP equipment for deployment
  • Assist on network upgrade projects
  • Excellent self-motivational, organizational and time management skills
  • Excellent written and verbal communication skills, including the ability to effectively communicate to both business and technical individuals


  • (CompTIA) A+ certification
  • Readiness to travel locally/Ability to travel to customer location
  • Pass a Drug & Background Check
  • Valid Driver’s License
  • Knowledge of PC/laptop repair, printer repair and local area networks
  • Ability to lift or move various computer equipment
  • Able to work mornings, evenings and weekends

Benefits Offered:

  • Paid holidays
  • Paid Vacation
  • Paid sick leave
  • Workplace perks such as Free Onsite Gym
  • Workers compensation
  • Health Insurance Benefits
  • 401K Plan
  • Profit Sharing

Interested and qualified candidates, send your resume to