We have used SanTrac for our network, computers, and phones for several years. They always answer the phone when we have a problem, and they are quick to resolve any issues we have, whether that's done remotely or by sending a tech out to our shop.
They go above and beyond to let us know "behind the scenes" information on when the internet provider is having an issue or if it’s something internal with our network. They are the guys who solve the problems that the big service providers can't figure out. We can always rely on them to be upfront with us on what we need, and their prices are always very competitive. I wouldn't even think of doing business with anybody else.